FAQs / Help
Please click on a question to see the answer…
How do I use my e-tickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds.
What happens when I buy a ticket online?
You will be emailed a booking reference on receipt of payment – this is an 8 digit code which you must present on arrival at the admissions to gain entrance.
I don't have a printer...
You do not have to print out the 8 digit booking reference – if you are using a handheld device simply show this the admission desk. You can also just write down your booking reference and bring this with you along with some photo ID.
What time should I arrive?
The attraction opens from 10am until 5:00pm Monday – Saturday and 10:30am until 4:30pm on Sunday. Atlantis Adventure Park is open all year round and is only closed on Christmas Day, Boxing Day and New Years Day. Please present your ticket on arrival between these times. If you have booked for specific events, please see timings which will be advertised on the booking page. Event times may vary from the usual daily opening times.
Can I make group bookings?
Atlantis offer discounted rates for group/school bookings. Please telephone 01237 478888 and a member of staff will be pleased to run through the varied packages we can offer for birthdays, large groups and school bookings etc.
Is there wheelchair access?
The park is wheelchair accessible throuhout with ramps and flat walkways to all areas. The only part which is sometimes difficult is the crazy golf course.
Can I purchase a ticket in-store or on the day.
Online booking is not essential. Tickets can be purchased from the park on the day of your visit. If you wish to buy tickets as a gift or in advance we advise you to book online.
Can I bring a dog?
Only asisstance dogs are allowed on the Atlantic Village shopping centre site where Atlantis is based.